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Chillex Technical Services LLC

Privacy Policy

Note for Chillex: this policy is a working draft covering standard practice for a brochure website with an enquiry form. It has not been reviewed by a legal adviser. Please have it checked, and confirm the retention period and trade licence details, before publication.

Last updated: 2026

This policy explains how Chillex Technical Services LLC ("Chillex", "we", "us") handles personal information collected through chillextech.com. We are based at Al Qusais Industrial Area 4, Dubai, United Arab Emirates.

What we collect

We only collect what you choose to give us. Through our enquiry and quotation forms that may include:

  • Your name and company name
  • Your email address and phone or WhatsApp number
  • Your site location
  • Details of your enquiry — the equipment, application, temperatures, timelines or fault description you describe
  • Any files you attach, such as drawings, specifications or photographs

We do not ask for payment card details, identification documents or any special category personal data through this website.

Why we collect it

  • To respond to your enquiry and answer your questions
  • To arrange a site survey or attendance where one is required
  • To prepare and send you a quotation
  • To provide the services you engage us for, and to support them afterwards
  • To keep records of work carried out, as required for warranty, safety and compliance purposes

We do not use your details for unrelated marketing, and we do not add you to a mailing list without your agreement.

How long we keep it

Enquiries that do not lead to work are kept only as long as is useful for follow-up. Where you become a client, we retain project and service records for as long as is necessary to support the installation, honour warranty obligations and meet legal and accounting requirements in the UAE.

Who we share it with

We do not sell, rent or trade your personal information. We share it only where necessary:

  • With our website hosting and email providers, who process it on our behalf in order to deliver your message to us
  • With suppliers or manufacturers where a technical query or warranty claim requires it, and only the detail needed
  • Where we are required to do so by law or by a competent authority

Cookies and analytics

This website loads fonts and icon sets from Google's font services, and its stylesheet framework from a public content delivery network. Those providers may record your IP address and browser details as part of serving those files.

If website analytics are enabled, they are used only to understand which pages are useful and how the site performs. You can block or delete cookies through your browser settings at any time; the site will continue to work.

Third-party content

Our contact page embeds a Google Maps frame so you can find our premises, and several pages link to WhatsApp. When you interact with those, the relevant provider's own privacy terms apply.

Security

We take reasonable technical and organisational measures to protect the information you send us. No transmission over the internet can be guaranteed completely secure, so please do not send sensitive documents through the website form — email or share them directly instead.

Your choices

You can ask us to confirm what information we hold about you, correct anything inaccurate, or delete your details from our records. Contact us and we will action reasonable requests promptly.

Changes to this policy

If we change how we handle personal information, we will update this page and revise the date at the top.

Contact us

For any question about this policy or about the information we hold:

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